The latest Senate hearing pulled back the curtain — and what it revealed should outrage every policyholder in America.

Allstate’s Chief Claims Officer sat before a Senate subcommittee to answer for the company’s handling of property claims. But the real headline? While thousands of customers face delayed or denied payouts, Allstate’s CEO is making a staggering $26 million a year.

During the hearing, Senator Josh Hawley called it exactly what it is — corporate greed. He highlighted the case of a homeowner whose storm damage was estimated at$500,000 by experts, only for Allstate to arbitrarily slash the payout to $46,000. When asked how a company generating $4.6 billion in profit can justify such behaviour, there were no real answers — just more corporate spin.

Even more telling were the testimonies of former Allstate adjusters. They described being trained to undermine claims, attribute damage to non-covered causes, and lowball estimates. The strategy is clear: reduce liability, protect the company’s bottom line, and hope the policyholder either accepts the low offer or gives up altogether.

This isn’t a one-off scandal. This is the system.

Insurance companies have spent decades building a public image of trust and protection —but behind closed doors, it’s a calculated numbers game. They are not here to help you rebuild; they are here to protect their margins.

What this Senate hearing did finally, and publicly — is confirm what so many homeowners already suspected: the deck is stacked and the insurance companies are holding all the cards.

At Farrand Claim Consulting, we’ve been calling this out for years. We’ve seen the misleading reports. We’ve witnessed the industry tactics and we know that until policyholders begin to recognize the game being played, nothing changes.

“Insurance companies use advertising to create the illusion that they are there to protect you", says Richard Farrand, CEO of one of MN most aggressive Public Insurance Adjusting firms. "In reality, their main goal is to pay out as little as possible. This leads to a situation where property owners struggle to get what they deserve when they file a claim. More often than not, insurance companies are more interested in protecting their profits than making property owners whole again.”

Farrand says, "Forcing an insurance company to pay a fair amount without a fight is virtually impossible for every property owner. The process is complicated and overwhelming, and most people lack the time, resources, or knowledge to challenge the system effectively. This makes it extremely difficult for individuals and businesses to receive the compensation they are entitled to for their losses. And it is impossible today without outside professional help.”

This isn’t just about Allstate. It’s about an industry that rewards denial over support, and silence over accountability.

It’s time people start asking harder questions and stop assuming the insurance company is on their side.

‍